Refund and Returns Policy

Refund and Returns Policy

Last updated: 01/01/2025

At DigitalGifter.com, customer satisfaction is our top priority. We strive to provide high-quality digital products that meet your expectations. Please read our Refund and Returns Policy carefully to understand the terms and conditions for refunds and exchanges.

Refund Eligibility

As our products are digital downloads, we offer refunds under the following conditions:

  1. Technical Issues:
    • If the files provided are corrupted or cannot be accessed, and the issue cannot be resolved after troubleshooting, you may be eligible for a refund.
  2. Non-Delivery of Product:
    • If you did not receive the download link or product files after purchase, please contact us within 7 days of your purchase.
  3. Duplicate Purchases:
    • If you accidentally purchased the same product twice, we will issue a refund for the duplicate transaction.

Non-Refundable Situations

Refunds will not be issued in the following cases:

  1. Change of Mind:
    • Once the product has been downloaded, refunds cannot be processed if you decide you no longer want the product.
  2. Improper Use:
    • We do not offer refunds for issues caused by improper use or incompatibility with your tools/software.
  3. Resell or Redistribution Violation:
    • If the product has been used, resold, or redistributed in violation of our terms of use.

How to Request a Refund

  1. Contact Us:
  2. Provide Proof:
    • If there’s a technical issue, please include screenshots or error messages to help us resolve the problem faster.
  3. Resolution Timeline:
    • We aim to review and process refund requests within 5-7 business days.

Exchanges

Exchanges are not applicable for digital products. If you experience a problem with your files, we’ll work with you to resolve the issue and provide replacements where necessary.

Contact Us

If you have any questions about this policy or need further assistance, feel free to reach out:

We’re here to help and ensure you have the best experience with our products.

 

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